Shipping policy

This Shipping Policy explains how orders placed through talkingtablesas.shop are processed, shipped, delivered, and handled in the event of delays or delivery problems.

1. Free Standard Shipping

All orders placed through talkingtablesas.shop qualify for free standard shipping.

There is no standard shipping fee charged to the customer.

If an optional expedited, premium, or alternative shipping service becomes available, any additional cost will be clearly displayed before the customer selects that service.

2. Estimated Delivery Time

Our estimated standard delivery period is:

15–20 days

The delivery period is an estimate and may vary depending on:

• Destination;
• Carrier capacity;
• Seasonal demand;
• Public holidays;
• Weather;
• Customs procedures;
• Transportation disruptions;
• Remote delivery locations;
• Incorrect delivery information;
• Force majeure events; and
• Other circumstances outside our reasonable control.

We will make reasonable efforts to deliver orders within the stated timeframe.

3. Order Processing

Orders may require processing before shipment.

Processing can include:

• Payment verification;
• Fraud screening;
• Product preparation;
• Packaging;
• Inventory confirmation; and
• Carrier handover.

Customers will receive shipping information when available.

4. Order Confirmation

After checkout, customers should receive an order confirmation at the email address entered during purchase.

Customers should review:

• Product details;
• Quantity;
• Shipping address;
• Billing details; and
• Contact information.

If an error is identified, contact:

info@talkingtablesas.shop

as soon as possible.

5. Shipping Confirmation

Once the order has been prepared for shipment, a shipping confirmation may be sent.

Where tracking is available, the message may include a tracking number or tracking link.

Tracking information may require additional time after dispatch before becoming active in the carrier's system.

6. Shipping Destinations

Orders may be shipped to destinations made available during checkout.

If a delivery destination cannot be serviced, checkout may be unavailable or the customer will be contacted regarding an appropriate solution.

7. Accurate Address Requirement

Customers are responsible for providing a complete and accurate shipping address.

Please confirm:

• Recipient name;
• Street address;
• Unit or apartment number;
• City;
• Province or territory;
• Postal code; and
• Other information required by the carrier.

8. Address Changes

If you need to change your shipping address, contact:

info@talkingtablesas.shop

immediately.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the carrier.

9. Incorrect Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, we will review the circumstances.

Additional shipping costs resulting solely from a customer-provided address error may be the customer's responsibility where legally permitted.

10. Tracking

Tracking may be available for qualifying shipments.

Carrier tracking events are controlled by the carrier and may not update in real time.

A temporary absence of tracking updates does not necessarily mean the shipment has been lost.

11. Delivery Delays

Although our estimated delivery period is 15–20 days, delays can occasionally occur.

Possible causes include:

• Carrier backlogs;
• Severe weather;
• Transportation interruptions;
• Customs clearance;
• Public holidays;
• High seasonal order volumes;
• Emergency events; or
• Incorrect address information.

If your order is significantly delayed, contact:

info@talkingtablesas.shop

12. Lost Shipments

If a shipment appears lost, contact customer support.

We may:

• Review tracking information;
• Contact or coordinate with the carrier;
• Verify the delivery address;
• Request additional information; and
• Determine the appropriate remedy.

Where an order is confirmed lost and the customer is entitled to a remedy, we may offer a replacement or refund in accordance with applicable law.

13. Packages Marked Delivered

If tracking indicates that an order has been delivered but you cannot locate it:

1. Check the delivery location;
2. Check with household members;
3. Check with reception, concierge, or building management where applicable;
4. Check safe-drop locations;
5. Contact the carrier if appropriate; and
6. Contact us at info@talkingtablesas.shop.

We may investigate before determining the appropriate resolution.

14. Damaged Packages

If a shipment arrives damaged:

• Photograph the external packaging;
• Photograph the damaged product;
• Retain the product and packaging while the claim is reviewed; and
• Contact info@talkingtablesas.shop promptly.

If the product itself is damaged or defective, our Return and Refund Policy applies.

15. Missing Items

If your package is delivered but one or more ordered items are missing, contact:

info@talkingtablesas.shop

Include:

• Order number;
• Missing product;
• Description of the issue; and
• Photographs of the package if requested.

We will investigate and provide an appropriate resolution.

16. Split Shipments

An order containing multiple products may occasionally be shipped in separate packages.

Separate packages may arrive at different times.

Where available, separate tracking details may be provided.

You will not be charged additional standard shipping fees for split shipments because standard shipping is free.

17. Customs and Border Processing

Certain shipments may be subject to customs inspection or border processing depending on origin and destination.

Customs processing can cause delays outside our direct control.

Where taxes, duties, or other government charges apply, responsibility for those charges will be determined according to the information presented during checkout and applicable law.

18. Refused Delivery

Customers should not refuse delivery solely as a substitute for requesting a return unless instructed by customer support or permitted by applicable law.

If an unauthorized refusal causes the shipment to be returned, we will review the order once the return is confirmed.

19. Undeliverable Orders

A parcel may be returned as undeliverable due to:

• Incorrect address;
• Missing unit number;
• Failed delivery attempts;
• Refusal;
• Unclaimed package; or
• Carrier restrictions.

We will review available options after the parcel is returned or its status is verified.

20. Order Cancellation Before Shipment

Customers may request cancellation by emailing:

info@talkingtablesas.shop

We will make reasonable efforts to cancel an order before shipment.

Once fulfillment has progressed sufficiently, cancellation may no longer be possible and the customer may need to use the applicable return process.

21. Delivery Estimates and Consumer Rights

The 15–20 day delivery period is our normal estimate and does not limit mandatory consumer rights relating to delivery.

Quebec has specific statutory rules for certain distance contracts, including circumstances in which consumers may cancel an online purchase when merchants fail to meet legal obligations.

Where applicable law provides a stronger remedy than this Shipping Policy, the mandatory legal remedy prevails.

22. Force Majeure

Delivery may be affected by circumstances outside our reasonable control, including:

• Flood;
• Fire;
• Storm;
• Earthquake;
• Natural disaster;
• War;
• Civil disturbance;
• Government measures;
• Labour disputes;
• Carrier network failure;
• Public-health emergencies; or
• Major infrastructure failures.

We will make reasonable efforts to communicate significant known delays.

23. Customer Support

For shipping questions, tracking problems, delivery delays, damaged packages, or missing shipments, contact:

talkingtablesas.shop
Email: info@talkingtablesas.shop