Privacy policy

This Privacy Policy describes how talkingtablesas.shop collects, uses, discloses, retains, and protects personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our online store.

The federal Personal Information Protection and Electronic Documents Act, where applicable, establishes principles concerning accountability, consent, limiting collection, safeguards, openness, access, and other privacy practices.

1. Who We Are

talkingtablesas.shop is the online store responsible for the customer relationship and for the personal information we control in connection with purchases made directly from our store.

Privacy inquiries may be directed to:

info@talkingtablesas.shop

2. Shopify

Our ecommerce store is hosted on Shopify.

Shopify provides the technology that enables us to operate our online store, process orders, manage checkout, and provide related ecommerce functionality.

Information may be processed by Shopify and its service providers in connection with your use of our store. Shopify states that customer personal information may be transferred and processed in countries where Shopify, its affiliates, or its service providers operate, subject to applicable data-protection requirements.

Information about Shopify's own consumer privacy practices is available through Shopify's Consumer Privacy Policy.

3. Information We May Collect

Depending on how you use our website, we may collect information including:

Identity Information

• Name;
• Account username or profile information;
• Other information used to identify you.

Contact Information

• Email address;
• Shipping address;
• Billing address;
• Other contact information you voluntarily provide.

Order Information

• Products ordered;
• Quantity;
• Order number;
• Purchase history;
• Order status;
• Returns;
• Refunds;
• Customer service history.

Payment and Transaction Information

Payment information may be processed by Shopify or authorized payment providers.

We may receive transaction-related information such as:

• Payment status;
• Payment method type;
• Billing details;
• Transaction identifiers; and
• Fraud-prevention information.

We generally do not require direct access to complete payment-card credentials where those credentials are processed securely by payment providers.

Device and Technical Information

We may automatically receive information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Language;
• Website activity;
• Referral information;
• Session information;
• Cookie identifiers; and
• Similar technical data.

Communications

If you contact us, we may collect:

• Email content;
• Support requests;
• Feedback;
• Complaints;
• Return requests; and
• Other communications.

4. How We Use Personal Information

We may use personal information to:

• Process purchases;
• Confirm and fulfill orders;
• Arrange shipping and delivery;
• Process returns and refunds;
• Provide customer support;
• Communicate about orders;
• Maintain customer accounts;
• Detect fraud or unauthorized activity;
• Protect the security of our store;
• Improve website functionality;
• Analyze store performance;
• Maintain business records;
• Comply with legal obligations;
• Resolve disputes;
• Enforce our terms and policies; and
• Send marketing communications where permitted.

5. Consent

Where consent is required by applicable law, we will seek appropriate consent before collecting, using, or disclosing personal information for the relevant purpose.

Consent may be express or, where legally permitted, implied from the circumstances.

You may withdraw consent to certain optional processing, subject to reasonable notice and legal or contractual restrictions.

Withdrawal of consent will not affect processing already lawfully completed.

6. Order Processing

When you place an order, information is used to:

• Verify the transaction;
• Process payment;
• Confirm the purchase;
• Fulfill the order;
• Arrange shipment;
• Provide delivery updates;
• Prevent fraud;
• Respond to customer inquiries; and
• Handle returns or refunds.

Certain information is necessary to complete the transaction. If required information is not provided, we may be unable to fulfill an order.

7. Sharing of Personal Information

We may disclose personal information to service providers where reasonably necessary to operate our business.

These may include:

• Shopify;
• Payment processors;
• Shipping carriers;
• Fulfillment providers;
• Cloud hosting providers;
• Analytics providers;
• Fraud-prevention providers;
• Customer support systems;
• Professional advisers; and
• Other vendors providing services to our business.

We expect service providers to handle information appropriately and consistently with applicable contractual and legal obligations.

8. International Processing

Because ecommerce platforms, payment processors, carriers, technology providers, and other service providers may operate internationally, personal information may be processed outside the province, territory, or country in which you reside.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

We use reasonable measures intended to ensure that service providers process personal information in accordance with applicable legal requirements.

9. Cookies and Similar Technologies

Our website and service providers may use:

• Cookies;
• Pixels;
• Local storage;
• Analytics technologies; and
• Similar technologies.

These technologies may be used to:

• Remember shopping-cart contents;
• Maintain sessions;
• Save preferences;
• Authenticate users;
• Understand website performance;
• Prevent fraud;
• Measure traffic;
• Improve store functionality; and
• Support advertising or marketing where permitted.

Shopify provides customer privacy controls, cookie-banner functionality, and related privacy settings for merchants.

10. Analytics

We may use analytics tools to understand:

• Which pages are visited;
• How visitors navigate the site;
• Approximate traffic sources;
• Conversion performance;
• Device information;
• General usage patterns; and
• Store performance.

Analytics information may be aggregated or pseudonymized where appropriate.

11. Marketing Communications

We may send marketing communications where permitted by applicable law.

Canadian CASL guidance provides that commercial electronic messages generally require appropriate consent, identification information, and a functioning unsubscribe mechanism.

You may unsubscribe from marketing communications by using the unsubscribe mechanism included in the message or by contacting:

info@talkingtablesas.shop

Transactional communications relating to an existing order may still be sent where necessary.

12. Retention

We retain personal information only for as long as reasonably necessary for purposes including:

• Completing transactions;
• Maintaining order records;
• Fulfilling legal obligations;
• Tax and accounting requirements;
• Fraud prevention;
• Resolving disputes;
• Enforcing agreements; and
• Protecting legitimate business interests.

Retention periods may vary depending on the type of information and applicable law.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to legal obligations.

13. Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against:

• Unauthorized access;
• Loss;
• Misuse;
• Disclosure;
• Alteration; and
• Destruction.

No website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

14. Privacy Breaches

If a privacy or security incident occurs, we will investigate and take reasonable responsive measures.

Where applicable law requires notification to affected individuals, regulators, or other parties, we will provide such notification.

15. Access and Correction

Depending on applicable law, you may have rights to request:

• Access to personal information we hold about you;
• Correction of inaccurate information;
• Information about how information has been used or disclosed; and
• Other privacy-related information.

Requests may be sent to:

info@talkingtablesas.shop

We may need to verify your identity before responding.

16. Withdrawal of Consent

Where our processing depends on consent, you may request withdrawal of that consent.

Certain information may still need to be retained or processed where required to:

• Complete a transaction;
• Comply with law;
• Resolve a dispute;
• Prevent fraud; or
• Protect legal rights.

17. Children

Our store is intended for customers capable of entering into online transactions under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is legally required without obtaining appropriate authorization.

If you believe a child has provided personal information improperly, contact:

info@talkingtablesas.shop

18. Fraud Prevention

We may process information to detect and prevent:

• Unauthorized payments;
• Account compromise;
• Identity fraud;
• Chargeback abuse;
• Automated attacks;
• Suspicious transactions; and
• Other fraudulent activity.

19. Business Transfers

If our business undergoes a merger, restructuring, financing, acquisition, asset transfer, or similar transaction, relevant personal information may be transferred as part of that transaction where legally permitted and subject to appropriate safeguards.

20. Legal Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal process;
• Protect our legal rights;
• Investigate fraud;
• Protect customers;
• Protect the security of the website; or
• Respond to lawful regulatory requests.

21. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our practices;
• Technology;
• Shopify functionality;
• Service providers; or
• Applicable legal requirements.

The updated version will be posted on talkingtablesas.shop with a revised effective date.

22. Complaints and Questions

If you have questions, concerns, access requests, correction requests, or complaints regarding privacy, contact:

talkingtablesas.shop
Email: info@talkingtablesas.shop