Refund policy

At talkingtablesas.shop, customer satisfaction is important to us. This Return and Refund Policy explains the circumstances in which products may be returned, exchanged where available, refunded, or otherwise resolved.

Shopify recommends that merchants clearly communicate return timeframes, return conditions, return costs, refund timing, and customer contact information.

1. Return Period

Unless a mandatory consumer law provides a longer or different right, eligible products may be returned within 30 days after confirmed delivery.

A return request must be submitted within the applicable return period.

To request a return, contact:

info@talkingtablesas.shop

Please include:

• Your full name;
• Order number;
• Email address used for the order;
• Product you wish to return;
• Reason for the return; and
• Photographs if the product is damaged, defective, incorrect, or materially different from what was ordered.

2. Return Authorization

Customers must contact us before sending a product back.

Do not return a product without receiving return instructions from talkingtablesas.shop.

Returns sent to an unauthorized location may be delayed, refused, or unable to be processed.

After reviewing the request, we will provide appropriate instructions if the return is accepted.

3. Conditions for Standard Returns

To qualify for a discretionary return, products generally must:

• Be returned within the applicable return period;
• Be in substantially the same condition in which they were received;
• Be unused, unworn, unwashed, and unaltered where applicable;
• Include original components, accessories, manuals, tags, and packaging where reasonably possible;
• Not show signs of misuse, accidental damage, abuse, or unauthorized modification; and
• Be accompanied by proof of purchase.

Reasonable inspection necessary to determine the nature, characteristics, or functionality of an item will not automatically make an otherwise eligible item non-returnable where applicable consumer law provides otherwise.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If you receive an item that is:

• Damaged in transit;
• Defective;
• Incorrect;
• Missing significant components; or
• Materially different from the item ordered,

contact info@talkingtablesas.shop as soon as reasonably possible.

Please include your order number and clear photographs showing the issue.

After verification, we may provide an appropriate remedy, including:

• Replacement;
• Refund;
• Partial refund where appropriate; or
• Another remedy required by applicable consumer law.

If we require a defective, damaged, or incorrect item to be returned, reasonable return shipping costs will be covered by talkingtablesas.shop where required by our policy or applicable law.

5. Change-of-Mind Returns

Eligible products may be returned within 30 days of confirmed delivery if the customer simply changes their mind, subject to the conditions in this policy.

For a voluntary change-of-mind return, the customer is responsible for return shipping costs unless:

• We expressly agree otherwise;
• The item was defective;
• The wrong product was sent;
• The product was materially misrepresented; or
• Applicable law requires the merchant to pay the cost.

Original shipping charges are not applicable because talkingtablesas.shop provides free standard shipping.

6. Non-Returnable Products

For hygiene, safety, customization, perishability, or other legitimate reasons, certain products may not be eligible for discretionary return, including where applicable:

• Personalized or customized products;
• Made-to-order products;
• Perishable goods;
• Products that deteriorate rapidly;
• Personal-care goods that have been opened or used;
• Sealed hygiene-sensitive products after the seal has been removed;
• Gift cards;
• Downloadable or digital products after delivery or access, where legally permitted;
• Products damaged through misuse or improper care; and
• Products clearly identified as final sale before purchase.

This section does not eliminate rights that customers may have under mandatory consumer protection laws for defective, unsafe, incorrectly supplied, or materially misrepresented goods.

7. Sale Items

Unless clearly marked Final Sale, products purchased at a promotional or discounted price are subject to the same return eligibility rules as regularly priced products.

Items clearly identified as Final Sale before checkout are not eligible for discretionary change-of-mind returns, except where mandatory law provides otherwise.

8. Exchanges

Where stock is available, we may offer an exchange for an eligible product.

Because inventory changes frequently, we cannot guarantee replacement availability.

If an exchange is unavailable, an eligible refund may be issued instead.

9. Refund Review

Once a returned item is received, it may be inspected before a refund is approved.

We may verify:

• Product condition;
• Completeness;
• Order information;
• Return eligibility; and
• Compliance with this policy.

If the return is approved, we will notify the customer.

10. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

We normally do not issue refunds to a different payment method unless required by law or technically necessary.

11. Refund Processing Time

Once an eligible refund has been approved, talkingtablesas.shop will normally initiate the refund within 10 business days.

After the refund has been initiated, additional processing time may be required by the customer's bank, card issuer, payment provider, or financial institution.

If more than 15 business days have passed after you receive confirmation that your refund was issued, please contact:

info@talkingtablesas.shop

12. Partial Refunds

A partial refund may be appropriate where permitted by law if:

• Only part of an order is returned;
• A product is returned with missing components;
• The product has been damaged after delivery through customer misuse;
• The product has materially decreased in value through handling beyond what was reasonably necessary; or
• Another proportionate adjustment is appropriate.

We will not impose deductions that are prohibited by applicable consumer law.

13. Refused or Undeliverable Packages

If an order is returned to us because:

• The customer refused delivery without authorization;
• The address supplied was incorrect or incomplete;
• The carrier could not complete delivery after reasonable attempts; or
• The package was not collected when required,

we will review the circumstances.

A refund, reshipment, or other resolution will be determined based on the specific circumstances and applicable law.

14. Lost Packages

If tracking information indicates that an order has not been delivered within a reasonable time after the estimated delivery period, contact us at:

info@talkingtablesas.shop

We may investigate with the shipping carrier before providing a replacement or refund.

15. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before fulfillment.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible. The customer may instead need to follow the return procedure after delivery.

Nothing in this section limits any statutory cancellation right.

16. Quebec Consumers

Consumers in Quebec may have additional rights concerning distance contracts and online purchases. Quebec's consumer authority states that online purchases may be cancelled in specified circumstances where a merchant has not complied with statutory requirements, and certain reimbursement and chargeback rules can apply.

Where Quebec consumer protection legislation provides mandatory rights that are more favourable than this voluntary policy, those mandatory rights prevail.

17. Statutory Rights

This Return and Refund Policy is intended to supplement, not replace, mandatory consumer rights.

Nothing in this policy excludes, restricts, or modifies a statutory guarantee, remedy, cancellation right, refund right, warranty, or other consumer protection that cannot legally be excluded.

18. Abuse and Fraud

We reserve the right, where legally permitted, to investigate or reject return requests involving suspected:

• Return fraud;
• Substitution of products;
• False damage claims;
• Repeated unreasonable return behaviour;
• Stolen payment credentials;
• Altered proof of purchase; or
• Other fraudulent conduct.

This provision will not be used to deny legitimate statutory rights.

19. Contact

For all return and refund requests:

talkingtablesas.shop
Email: info@talkingtablesas.shop